Refund Policy

This policy explains when a Skill5 subscription can be refunded and who processes the refund. It depends on where you bought: on the web, or inside the app through the Apple App Store or Google Play. Requests go through our contact page.

1. Purchases Made on the Web

Subscriptions bought on the web are sold by Paddle, our merchant of record. Paddle charges you, issues the invoice and processes any refund, which is returned to the payment method you used.

• First purchase: you may request a full refund within 14 days of the first payment, for any reason. Contact us from the email address on the account.
• Renewals: a renewal payment may be refunded within 14 days of being charged if the service was not used during that period. If the account was used after the renewal, the renewal stands.

Once a refund is issued, the subscription ends and access to paid features stops. Refunds normally reach your card within a few business days, depending on your bank.

2. Purchases Made in the App Store or Google Play

Purchases made inside the Skill5 app are sold by Apple or Google, and Skill5 Inc. cannot refund them directly. Request the refund from the store: for Apple, through reportaproblem.apple.com or the purchase history in your Apple account; for Google, through the order history in Google Play. Each store applies its own rules and time limits.

3. Cancelling

Cancelling is not the same as a refund. When you cancel, the subscription stops renewing and you keep access to everything you have paid for until the end of the current period. On the web, cancel from the link in your Paddle receipt or from your account settings; in the app, cancel in your store account settings.

4. Team Plans

A team plan bought on the web may be refunded within 14 days of purchase for the seats that were never used. The refund is pro rata, seat by seat, for members who never joined through the invite link. Seats that were taken are not refundable. The same 14-day rule applies to seats added later, counted from the day they were added.

5. How to Request a Refund

Use the contact page and include the email address on the account and, for web purchases, the Paddle order number from your receipt. We answer every request. If we cannot refund because the purchase was made through a store, we will say so and point you to the right place.

6. Relationship to the Terms of Service

This policy is part of the Terms of Service. Where the two differ on refunds, this policy applies.

Skill5™ - Refund Policy - V1.0